Albion Aid Foundation is committed to protecting your privacy. This policy explains how we collect and use the personal information you provide to us whether online or via phone, mobile, e-mail, letter or other correspondence.
By using our website, any of our services, or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.
The links below can be used to navigate your way around this policy:
1. Who we are?
Albion Aid Foundation is a charitable organization who raises money to provide financial help for buying medications and paying for health care services, as well as making grants to medical organizations to relieve sickness and poor health amongst vulnerable groups of people.
Albion Aid Foundation is registered as a company limited by guarantee (company number 10651943).
Unit 1.18, International House 1100 Great West Road, Brentford, England, TW8 0GP
Or call on +44 7584 578055
2. Data Protection Act
In carrying out our day to day activities we process and store personal information relating to our supporters and we are therefore required to adhere to the requirements of the Data Protection Act 1998. We take our responsibilities under this act very seriously and we ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with that Act and all other applicable data protection laws and regulations including.
3. What personal information do we collect?
Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, mobile telephone number, fax number, bank account details, credit/debit card details and whether you are a UK tax payer so that we can claim Gift Aid (please rest assured we do not collect information about your actual tax payments, just whether you are a tax payer). We collect personal information about you when you ask about our activities, register with us (for example, registering on a discussion board or for a publication), make a donation to us, register for an event, engage with our social media or message boards, order products and services (such as publications and email newsletters), or otherwise give us personal information.
We do not usually collect “sensitive personal information” about you unless there is a clear reason for doing so, such as participation in an event where we need this information to ensure we provide appropriate facilities for you. We may collect health information if you tell us about your experiences of the hospital (for example, if you act as a case study for us); however, we will make it clear to you when collecting this information as to what we are collecting and why.
4. Credit, Debit card payment information
If you use your credit or debit card to donate to us, buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.
We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed. Only those staff authorised to process payments will be able to see your card details. If we receive an e-mail containing any credit or debit card details, it will be immediately deleted, no payment will be taken and you will be notified about this.
5. Why do we collect and how do we use your information?
We may collect your personal information for a number of reasons, such as:
- to provide you with the services, products or information you have requested;
- to process any donation(s) we may receive from you;
- to ask you to help us raise money or donate money to our charity, but always in accordance with our supporter promise;
- to provide you with information about our work or our activities, that you have asked to receive;
- for administration purposes e.g. we may contact you about a donation you have made or event you have expressed an interest in or registered for;
- for internal record keeping, such as the management of feedback or complaints;
- to analyse and improve the services we offer;
- where it is required or authorised by law; and
- assessing your personal information for the purposes of credit risk reduction or fraud prevention (regrettably some people target charities for illegal purposes such as money laundering and, quite rightly, we are required to monitor financial activity and report suspected fraud to the appropriate authorities).
6. Information sharing and disclosure
We will not sell or swap your information with any third party.
We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.
We do not share your information for any other purposes.
7. Under 16’s
If you are aged 16 or under, and would like to participate in an event, make a donation or get involved with us, please make sure that you have your parent/guardian’s permission before giving us your personal information. When we collect information about a child or young person, we will make it clear as to the reasons for collecting this information and how it will be used
8. The accuracy of your information
We aim to ensure that all information we hold about you is accurate and, where necessary, kept up to date.
9. How you can update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: email@example.com
10. Storing your information
The information we store and process stays within the UK. We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any donations you have made for up to six years.
11. Our website
12 . Photographs and Films
For all individuals under 18 years permission will be sought from a parent or guardian with a consent form. The consent form will seek permission for the child to be photographed and/or filmed for publicity purposes for Albion Aid Foundation.
The photographs, video and/or audio may then be used in posters, advertisements, newspapers, magazines, videos and/or other promotional material including websites, either now or in the future.
All photos/video/audio will be used to promote Albion Aid Foundation and help us to raise more money.
13. Your rights
You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so contacting by email at firstname.lastname@example.org and by phone on +44 7584 578055. You can also make a complaint to to the data protection supervisory authority, the Information Commissioner’s Office, https://ico.org.uk/
You have the right to:
- request a copy of the information we hold about you;
- update or amend the information we hold about you if it is wrong;
- change your communication preferences at any time;
- ask us to remove your personal information from our records;
- object to the processing of your information for marketing purposes;
This policy will be reviewed at least annually. The next review is planned for January 2019. If we make significant changes we will publish them clearly on our website or contact you directly with more information.
Updated May 2018